Business Policies

Last Updated: October 8, 2025

1. Acceptance of Terms

By accessing and using CircuitBridge services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

CircuitBridge provides refurbished electronics, custom PC builds, IT services, and related products. All products are thoroughly tested and come with warranty coverage.

3. User Responsibilities

• Provide accurate and complete information during transactions
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Use our services for lawful purposes only

4. Payment Terms

All payments must be made in full before product delivery. We accept various payment methods including credit cards, debit cards, bank transfers, and digital wallets.

5. Limitation of Liability

CircuitBridge shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

Last Updated: October 8, 2025

1. Information We Collect

• Personal identification information (name, email, phone number)
• Billing and shipping addresses
• Payment information (processed securely through payment gateways)
• Device information and usage data

2. How We Use Information

• Process and fulfill your orders
• Provide customer support and technical assistance
• Send order confirmations and updates
• Improve our products and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only with trusted partners who assist in operating our website and serving you.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to access, correct, or delete your personal information. Contact us at privacy@circuitbridge.in for any privacy-related concerns.

Last Updated: October 8, 2025

1. Return Window

We offer a 7-day return window for all products from the date of delivery. Products must be returned in their original condition with all accessories and packaging.

2. Return Conditions

• Product must be in original, unused condition
• All original packaging and accessories included
• No physical damage or signs of use
• Return authorization number obtained from customer service

3. Refund Process

• Refunds are processed within 5-7 business days
• Original payment method will be credited
• Shipping costs are non-refundable unless due to our error
• Restocking fee may apply to certain products

4. Non-Refundable Items

• Custom-built PCs (unless defective)
• Software licenses and digital products
• Gift cards and promotional items
• Products marked as "Final Sale"

5. Contact for Returns

To initiate a return, contact our customer service team at returns@circuitbridge.in or call +91-8446261877.

Last Updated: October 8, 2025

1. Shipping Methods

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• Same Day Delivery: Available in Pune (additional charges apply)
• International Shipping: Available to select countries

2. Shipping Costs

• Free shipping on orders above ₹25,000
• Standard shipping: ₹200-500 based on location
• Express shipping: ₹500-1000 based on location
• Same day delivery: ₹300-800 based on location

3. Delivery Areas

• Pune Metropolitan Region: Same day to next day
• Maharashtra: 1-2 business days
• Major Indian cities: 2-3 business days
• Rest of India: 3-5 business days

4. Order Processing

Orders are typically processed within 24 hours during business days. Custom builds may take 3-5 business days for assembly and testing.

5. Tracking & Notifications

You will receive tracking information via email and SMS once your order ships. Real-time tracking is available through our website.

Last Updated: October 8, 2025

1. Standard Warranty

• All refurbished products: 1 year comprehensive warranty
• Custom PC builds: 2 years warranty on components
• New products: Manufacturer warranty + 1 year additional
• Software and accessories: 90 days warranty

2. Warranty Coverage

• Hardware defects and malfunctions
• Performance issues below specifications
• Component failures due to manufacturing defects
• Free technical support and troubleshooting

3. Warranty Exclusions

• Physical damage from accidents or misuse
• Damage from power surges or electrical issues
• Software-related problems not hardware-related
• Cosmetic damage that doesn't affect functionality

4. Warranty Service

• On-site service available in Pune
• Pickup and delivery service for warranty claims
• Loaner equipment provided during repairs
• Priority support for warranty customers

5. Extended Warranty

Extended warranty plans are available for purchase, providing additional coverage beyond the standard warranty period.